Returns
How to start a return
This is how you start the return. Simply write us an email with your order number and "Return" as the subject. In order for us to accept the return, you must contact us before shipping. To ensure your return can be processed as quickly as possible, please provide the following information:
- Your original order number
- The condition of your item
- The number of packages you want to return
- The reason for your return
You can request a return within 30 days of receiving the goods.
Will there be any costs for my return?
Items in their original packaging as well as incorrect and defective items can be returned free of charge within 30 days.
If you do not like the item or if there are other reasons for the return, the costs of the return shipment to "Viista-Products GmbH, Klein Erla 4, 4303 St. Pantaleon, Austria" must be covered by you. After we have received and inspected the goods, you will be refunded for the product immediately.
In some cases, only a partial refund is possible. This may apply to items that are not in their original condition, have been damaged by the user, are incomplete, or if the 30-day period has already been exceeded.
Your legal guarantee rights
Goods are covered by a legal guarantee of at least two years. If goods do not conform to the contract, you are entitled to free repair or replacement and, in certain cases, a price reduction or reimbursement.
Text version of the EU notice
Minimum two-year legal guarantee protection for goods sold in the European Union.
Consumers can claim their rights under the legal guarantee of conformity, for example if goods: do not match the description; do not function as intended.
Sellers are liable for any lack of conformity which existed when the goods were delivered, and which becomes apparent within the legal guarantee period. Sellers in such a situation are required to offer: free repair or free replacement; in some cases, a price reduction or full reimbursement.
Some countries have a longer legal guarantee period. For second-hand goods, a shorter period may apply, but not less than one year. For more information on your rights in a specific country, scan the QR code below or ask the seller.
What to do if you receive non-conforming goods: 1. Contact the seller as soon as possible to report the issue; 2. Provide proof of purchase, such as a receipt, invoice, or bank statement.
Sellers and producers may also offer commercial guarantees, which apply independently from the legal guarantee. For example, you may see this GARAN label representing a commercial guarantee of durability offered by the producer at no additional cost and covering the entire good.
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