Privacy Policy

Privacy Policy

The controller responsible for data processing is:
Viista-Products GmbH
Klein Erla 4
4303 St. Pantaleon-Erla

Email: support@viista-products.com

We are pleased about your interest in our online shop. Protecting your privacy is very important to us. Below we inform you in detail about the handling of your data.

1. Access data and hosting

You can visit our websites without providing any information about yourself. Every time a website is accessed, the web server automatically stores what is known as a server log file, which contains, for example, the name of the requested file, your IP address, date and time of access, transferred data volume and requesting provider (access data), and documents the access. These access data are evaluated exclusively for the purpose of ensuring a trouble-free operation of the site as well as improving our offer. This serves to safeguard our overriding legitimate interests in a correct presentation of our offer within the framework of a balancing of interests in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR. All access data are deleted at the latest seven days after the end of your site visit.

Hosting

The services for hosting and displaying the website are partly provided by our service providers within the scope of processing on our behalf. Unless otherwise explained in this privacy policy, all access data as well as all data collected in the forms provided on this website are processed on their servers. If you have questions about our service providers and the basis of our cooperation with them, please contact the contact option described in this privacy policy.

Our service providers are based and/or use servers in the following countries, for which the European Commission has determined an adequate level of data protection by decision: Canada.

Our service providers are based and/or use servers in the USA and in other countries outside the EU and EEA. For these countries there is no adequacy decision by the European Commission. Our cooperation with them is based on standard data protection clauses of the European Commission.

2. Data processing for contract processing and for contacting us

2.1 Data processing for contract processing

For the purpose of contract processing (including inquiries about and processing of any existing warranty and performance disruption claims as well as any statutory update obligations) in accordance with Art. 6 para. 1 sentence 1 lit. b GDPR, we collect personal data when you voluntarily provide them to us within the scope of your order. Mandatory fields are marked as such, as we require the data in these cases for contract processing and without their provision we cannot send the order. Which data are collected can be seen from the respective input forms.

Further information on the processing of your data, in particular on the transfer to our service providers for the purpose of order, payment and shipping processing, can be found in the following sections of this privacy policy. After complete processing of the contract, your data will be restricted for further processing and deleted after the expiry of the tax and commercial retention periods in accordance with Art. 6 para. 1 sentence 1 lit. c GDPR, unless you have expressly consented to further use of your data in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR or we reserve the right to further use of data that is legally permitted and about which we inform you in this declaration.

2.2 Customer account

If you have given your consent in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR by deciding to open a customer account, we use your data for the purpose of opening the customer account and storing your data for further future orders on our website. Deletion of your customer account is possible at any time and can be done either by a message to the contact option described in this privacy policy or via a function provided in the customer account. After deletion of your customer account, your data will be deleted unless you have expressly consented to further use of your data according to Art. 6 para. 1 sentence 1 lit. a GDPR or we reserve the right to further data use which is legally permitted and about which we inform you in this declaration.

2.3 Contacting us

Within the scope of customer communication, we collect personal data in accordance with Art. 6 para. 1 sentence 1 lit. b GDPR when you voluntarily provide them to us when contacting us (e.g. via contact form or email) for the purpose of processing your inquiry. Mandatory fields are marked as such, as we require the data in these cases to process your inquiry. Which data are collected can be seen from the respective input forms. After complete processing of your inquiry, your data will be deleted unless you have expressly consented to further use of your data in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR or we reserve the right to further data use which is legally permitted and about which we inform you in this declaration.

3. Data processing for the purpose of shipping processing

For the fulfilment of the contract in accordance with Art. 6 para. 1 sentence 1 lit. b GDPR, we forward your data to the shipping service provider commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods.

4. Data processing for payment processing

For payment processing in our online shop, we work together with these partners: technical service providers, credit institutions, payment service providers.

4.1 Data processing for transaction handling

Depending on the payment method selected, we forward the data required for processing the payment transaction to our technical service providers, who act as processors for us, or to the commissioned credit institutions or to the selected payment service provider, insofar as this is necessary for processing the payment. This serves to fulfil the contract in accordance with Art. 6 para. 1 sentence 1 lit. b GDPR. In some cases, the payment service providers themselves collect the data required for processing the payment, e.g. on their own website or through a technical integration in the order process. The privacy policy of the respective payment service provider applies in this respect.
If you have questions about our partners for payment processing and the basis of our cooperation with them, please contact the contact option described in this privacy policy.

4.2 Data processing for the purpose of fraud prevention and optimization of our payment processes

If necessary, we provide our service providers with additional data which, together with the data required for payment processing, they use as our processors for the purpose of fraud prevention and optimization of our payment processes (e.g. invoicing, processing of disputed payments, support for accounting). This serves, in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR, to safeguard our overriding legitimate interests in protecting ourselves against fraud or in efficient payment management within the scope of a balancing of interests.

4.3 Identity and credit check when selecting Klarna payment services

Klarna direct debit, purchase on account via Klarna, Klarna installment purchase
If you choose payment services from Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden (hereinafter Klarna), we ask for your consent in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR to transmit the data necessary for processing the payment and an identity and credit check to Klarna. In Germany, the credit agencies mentioned in Klarna’s privacy policy may be used for identity and credit checks. Klarna uses the information received about the statistical probability of a payment default for a balanced decision about the establishment, implementation or termination of the contractual relationship. You can revoke your consent at any time by sending a message to the contact option mentioned in this privacy policy. This may result in us being unable to offer certain payment options. You can also revoke your consent to this use of personal data at any time directly to Klarna.

4.4 Identity and credit check when selecting Billpay payment services (operated by Klarna Bank AB)

If you choose payment services from Klarna Bank AB (publ.), Sveavägen 46, 111 34 Stockholm, Sweden (hereinafter BillPay), we ask for your consent in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR to transmit the data necessary for processing the payment and an identity and credit check to BillPay. In Germany, the credit agencies mentioned in the Billpay privacy policy may be used for identity and credit checks. BillPay uses the information received about the statistical probability of a payment default for a balanced decision about the establishment, implementation or termination of the contractual relationship. You can revoke your consent at any time by sending a message to the contact option mentioned in this privacy policy. This may result in us being unable to offer certain payment options. You can also revoke your consent to this use of personal data at any time directly to BillPay.

4.5 Identity and credit check when selecting purchase on account via PayOne

If you choose the payment method purchase on account (offered via PayOne GmbH, Lyoner Str. 9, 60528 Frankfurt a. M., Germany (hereinafter PayOne)), we ask for your consent in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR to transmit the data necessary for processing the payment and an identity and credit check to PayOne. In Germany, the credit agencies mentioned in the PayOne privacy policy may be used for identity and credit checks. PayOne uses the information received about the statistical probability of a payment default for a balanced decision about the establishment, implementation or termination of the contractual relationship. You can revoke your consent at any time by sending a message to the contact option mentioned in this privacy policy. This may result in us being unable to offer certain payment options.

5. Advertising by email, post

5.1 Email newsletter with registration and newsletter tracking

If you sign up for our newsletter, we use the data required for this or separately provided by you to regularly send you our email newsletter on the basis of your consent in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR. You can unsubscribe from the newsletter at any time, either by sending a message to the contact option described below or via a link provided in the newsletter. After unsubscribing, we delete your email address from the recipient list unless you have expressly consented to further use of your data in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR or we reserve the right to further data use which is legally permitted and about which we inform you in this declaration.

We would like to point out that when sending the newsletter we evaluate your user behavior. For this purpose, we also analyze how you interact with our newsletter by measuring, storing and evaluating open rates and click rates for the purpose of designing future newsletter campaigns (“newsletter tracking”).

For this evaluation, the emails sent contain one-pixel technologies (e.g. so-called web beacons, tracking pixels), which are stored on our website. For the evaluations, we link in particular the following “newsletter data”

the page from which the page was requested (so-called referrer URL),
the date and time of the call,
a description of the type of web browser used,
the IP address of the requesting computer,
the email address,
the date and time of registration and confirmation

and the one-pixel technologies with your email address or your IP address and, where applicable, an individual ID. Links contained in the newsletter may also contain this ID.

If you do not want newsletter tracking, you can unsubscribe from the newsletter at any time as described above.

The information is stored as long as you are subscribed to the newsletter.

Our service providers are based and/or use servers in Israel. For Israel, the European Commission has determined an adequate level of data protection by decision. In addition, our service providers use servers in the USA, South Korea and Taiwan as well as in other countries outside the EU and EEA, for which there is no adequacy decision by the European Commission. Our cooperation with them is based on standard data protection clauses of the European Commission.

5.2 Postal advertising and your right to object

We also reserve the right to use your first and last name as well as your postal address for our own advertising purposes, e.g. to send interesting offers and information about our products by postal mail. This serves to safeguard our overriding legitimate interests in advertising communication with our customers in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR within the framework of a balancing of interests. You can object to the storage and use of your data for these purposes at any time by sending a message to the contact option described in this privacy policy.

6. Cookies and other technologies

General information

To make visiting our website attractive and to enable the use of certain functions, we use technologies including so-called cookies on various pages. Cookies are small text files that are automatically stored on your end device. Some of the cookies we use are deleted after the end of the browser session, i.e. after closing your browser (so-called session cookies). Other cookies remain on your end device and allow us to recognize your browser on your next visit (persistent cookies).

Protection of privacy for end devices
When using our online offering, we use technologies that are absolutely necessary to provide the explicitly requested telemedia service. The storage of information on your end device or access to information that is already stored on your end device does not require your consent.

For functions that are not absolutely necessary, the storage of information on your end device or access to information that is already stored on your end device requires your consent. We would like to point out that if consent is not granted, parts of the website may not be fully usable. Any consent you may have given will remain in effect until you adjust or reset the respective settings on your end device.

Subsequent data processing by cookies and other technologies
We use such technologies that are absolutely necessary to use certain functions of our website (e.g. shopping cart function). These technologies collect and process IP address, time of visit, device and browser information, and information about your use of our website (e.g. information about the contents of the shopping cart). This serves our overriding legitimate interests in an optimized presentation of our offer in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR within the framework of a balancing of interests.

You can find the cookie settings for your browser at the following links: Microsoft Edge™ / Safari™ / Chrome™ / Firefox™ / Opera™

If you have consented to the use of technologies in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR, you can revoke your consent at any time by sending a message to the contact option described in this privacy policy.

7. Integration of the Trusted Shops Trustbadge / other widgets

To display the Trusted Shops services (e.g. trustmark, collected reviews) and to offer the Trusted Shops products for buyers after an order, Trusted Shops widgets are integrated on this website.

This serves to safeguard our overriding legitimate interests in optimal marketing by enabling a safe shopping experience in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR within the framework of a balancing of interests. The Trustbadge and the services promoted with it are an offer of Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne (Trusted Shops), with whom we are jointly responsible under Art. 26 GDPR. We inform you below about the essential contractual contents in accordance with Art. 26 para. 2 GDPR.
In the context of the joint responsibility between us and Trusted Shops GmbH, please preferably contact Trusted Shops GmbH for data protection questions and to exercise your rights; their contact details can be found here. Further information about data protection can be found at the following link here. Regardless of this, you can always contact us using the contact option described in this privacy policy. Your inquiry will then, if necessary, be forwarded to the other responsible party.

7.1 Data processing when integrating the Trustbadge / other widgets

The Trustbadge is provided within the framework of joint responsibility by a US-based CDN provider (Content Delivery Network). An adequate level of data protection is ensured through standard data protection clauses and other contractual measures. Further information about data protection at Trusted Shops GmbH can be found here. When the Trustbadge is accessed, the web server automatically stores a so-called server log file, which also contains your IP address, date and time of access, transferred data volume and requesting provider (access data), and documents the access. The IP address is anonymized immediately after collection, so stored data can no longer be assigned to your person. The anonymized data are used in particular for statistical purposes and error analysis.

7.2 Data processing after order completion

After order completion, your email address hashed using a cryptological one-way function is transmitted to Trusted Shops GmbH. The legal basis is Art. 6 para. 1 sentence 1 lit. f GDPR. This serves to check whether you are already registered for services with Trusted Shops GmbH and is therefore necessary for fulfilling our and Trusted Shops’ overriding legitimate interests in providing the buyer protection associated with the specific order and transactional rating services in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR. If this is the case, further processing will take place according to the contractual agreement between you and Trusted Shops. If you are not yet registered, you will then have the opportunity to do so for the first time. Further processing after registration is also based on the contractual agreement with Trusted Shops GmbH. If you do not register, all transmitted data will be automatically deleted by Trusted Shops GmbH and reference to a person will no longer be possible.

Trusted Shops uses service providers in the areas of hosting, monitoring and logging. The legal basis is Art. 6 para. 1 lit. f GDPR for the purpose of ensuring a trouble-free operation. Processing may take place in third countries (USA and Israel). An adequate level of data protection is ensured in the case of the USA through standard data protection clauses and other contractual measures and in the case of Israel through an adequacy decision.

8. Social Media

Our online presence on Facebook (by Meta), Twitter, Instagram (by Meta), YouTube, Pinterest, LinkedIn, Xing

If you have given your consent in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR to the respective social media operator, when visiting our online presences on the above-mentioned social media, your data will be automatically collected and stored for market research and advertising purposes, from which usage profiles are created using pseudonyms. These can be used to display advertisements inside and outside the platforms that presumably correspond to your interests. Cookies are generally used for this. Detailed information on the processing and use of the data by the respective social media operator, as well as a contact option and your rights and setting options to protect your privacy, can be found in the privacy policies linked below. If you need help in this regard, you can contact us.

Facebook (by Meta) is an offer of Meta Platforms Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland (“Meta Platforms Ireland”). The information automatically collected by Meta Platforms Ireland about your use of our online presence on Facebook (by Meta) is generally transferred to a server of Meta Platforms, Inc., 1 Hacker Way, Menlo Park, California 94025, USA and stored there. For the USA, no adequacy decision by the European Commission exists. Our cooperation with them is based on standard data protection clauses of the European Commission. Data processing in relation to a visit to a Facebook (by Meta) fan page is based on an agreement between joint controllers in accordance with Art. 26 GDPR. Further information (information on Insights data) can be found here.

Twitter is an offer of Twitter International Company, One Cumberland Place, Fenian Street, Dublin 2, D02 AX07, Ireland (“Twitter”). The information automatically collected by Twitter about your use of our online presence on Twitter is generally transferred to a server of Twitter, Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA, and stored there. For the USA, no adequacy decision by the European Commission exists. Our cooperation with them is based on standard data protection clauses of the European Commission.

Instagram (by Meta) is an offer of Meta Platforms Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland (“Meta Platforms Ireland”). The information automatically collected by Meta Platforms Ireland about your use of our online presence on Instagram is generally transferred to a server of Meta Platforms, Inc., 1 Hacker Way, Menlo Park, California 94025, USA, and stored there. For the USA, no adequacy decision by the European Commission exists. Our cooperation with them is based on standard data protection clauses of the European Commission. Data processing in relation to a visit to an Instagram (by Meta) fan page is based on an agreement between joint controllers in accordance with Art. 26 GDPR. Further information (information on Insights data) can be found here.

YouTube is an offer of Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland (“Google”). The information automatically collected by Google about your use of our online presence on YouTube is generally transferred to a server of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, and stored there. For the USA, no adequacy decision by the European Commission exists. Our cooperation with them is based on standard data protection clauses of the European Commission.

Pinterest is an offer of Pinterest Europe Ltd., Palmerston House, 2nd Floor, Fenian Street, Dublin 2, Ireland (“Pinterest”). The information automatically collected by Pinterest about your use of our online presence on Pinterest is generally transferred to a server of Pinterest, Inc., 505 Brannan St., San Francisco, CA 94107, USA, and stored there. For the USA, no adequacy decision by the European Commission exists. Our cooperation with them is based on standard data protection clauses of the European Commission.

LinkedIn is an offer of LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland (“LinkedIn”). The information automatically collected by LinkedIn about your use of our online presence on LinkedIn is generally transferred to a server of LinkedIn Corporation, 1000 W. Maude Avenue, Sunnyvale, CA 94085, USA, and stored there. For the USA, no adequacy decision by the European Commission exists. Our cooperation with them is based on standard data protection clauses of the European Commission.

Xing is an offer of New Work SE, Am Strandkai 1, 20457 Hamburg, Germany.

9. Contact options and your rights

9.1 Your rights

As a data subject, you have the following rights:

according to Art. 15 GDPR, the right to request information about your personal data processed by us to the extent specified therein;
according to Art. 16 GDPR, the right to request the immediate correction of incorrect or completion of your personal data stored by us;
according to Art. 17 GDPR, the right to request the deletion of your personal data stored by us, unless further processing is required
- for exercising the right to freedom of expression and information;
- for fulfilling a legal obligation;
- for reasons of public interest or
- for the assertion, exercise or defense of legal claims;
according to Art. 18 GDPR, the right to request the restriction of the processing of your personal data, insofar as
- you dispute the accuracy of the data;
- the processing is unlawful but you oppose its deletion;
- we no longer need the data but you require them for the assertion, exercise or defense of legal claims or
- you have objected to the processing according to Art. 21 GDPR;
according to Art. 20 GDPR, the right to receive your personal data that you have provided to us in a structured, commonly used and machine-readable format or to request transmission to another controller;
according to Art. 77 GDPR, the right to lodge a complaint with a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or workplace or of our company headquarters.

Right to object

If we process personal data as explained above for the purpose of safeguarding our overriding legitimate interests within the framework of a balancing of interests, you may object to this processing with effect for the future. If processing is carried out for the purpose of direct marketing, you may exercise this right at any time as described above. Insofar as processing is carried out for other purposes, you only have the right to object for reasons arising from your particular situation.

After exercising your right to object, we will no longer process your personal data for these purposes unless we can demonstrate compelling legitimate grounds for processing that outweigh your interests, rights and freedoms, or if processing is necessary for the assertion, exercise or defense of legal claims.

This does not apply if processing is carried out for the purpose of direct marketing. In that case, we will no longer process your personal data for this purpose.

9.2 Contact options

If you have questions about the collection, processing or use of your personal data, or if you wish to request information, correction, restriction or deletion of data as well as revocation of consent granted or objection to a particular use of data, please contact us directly using the contact details in our imprint.